Privacy Policy

1. Introduction

Lirien ("we", "us", "our") is an interior design studio operating from The Linc KL, Jalan Tun Razak, 50400 Kuala Lumpur, Malaysia. This Privacy Policy describes how we collect, use, and protect personal data in connection with our website at lirien.info and our interior design services.

We take the handling of personal information seriously. Data collected by Lirien is used only for the purposes described here and is not sold to third parties.

Questions about this policy may be directed to [email protected].

2. Data We Collect

2.1 Information you provide directly

When you contact us through the website form or by email, we collect:

• Name
• Email address
• Phone number (where provided)
• Details of your enquiry, including property descriptions and project information

2.2 Information collected automatically

When you visit our website, standard web server logs may record your IP address, browser type, pages visited, and time of access. If you have consented to analytics cookies, we collect aggregated data on site usage patterns.

2.3 Project-related data

If you engage Lirien's services, we may receive floor plans, site photographs, and related property information from you in the course of the project. This data is treated with additional confidentiality — see Section 5.

3. How We Use Your Data

We use personal data for the following purposes:

• Service delivery: To respond to enquiries, produce design documents, and deliver the services you have engaged.
• Communication: To keep you informed of project progress, decisions requiring approval, and any changes to agreed scope.
• Administrative purposes: Invoicing, record-keeping, and compliance with Malaysian legal requirements.
• Website improvement: Aggregated, anonymised analytics data is used to understand how visitors use the site and improve its content.

We rely on the following legal bases for processing: contract performance (where data is necessary to deliver a service you have engaged), legitimate interest (for administrative and analytical purposes), and consent (for marketing communications and non-essential cookies).

3.1 Marketing communications

We do not send marketing emails without your prior consent. If you have consented and wish to withdraw, contact us at [email protected] or use the unsubscribe link in any message you receive.

4. Data Sharing

We do not sell personal data. We share data only in the following circumstances:

• With contractors: In the course of on-site coordination, we may share relevant specification documents with contractors engaged by you. We do not share contact information without your knowledge.
• Service providers: We use third-party services for website analytics and email delivery. These providers are instructed to process data only for the purposes we specify.
• Legal requirements: If required to do so by Malaysian law or valid legal process.

5. Project Data Confidentiality

Floor plans, site photographs, and other property-related materials shared with Lirien in connection with a project are held in confidence. They are:

• Not shared with third parties beyond those directly involved in your project
• Not used in Lirien's portfolio, marketing materials, or social media without your explicit written consent
• Retained for a maximum of three years after project completion, after which they are securely deleted

6. Data Protection Measures

We store project-related data on password-protected systems with access limited to staff directly involved in your project. Email communications involving sensitive project documents are conducted over encrypted channels where possible. In the event of a data breach that may affect your personal information, we will notify you within a reasonable period and take steps to limit any resulting harm.

7. Cookies

Our website uses cookies for essential site functionality and, with your consent, for analytics. We do not use advertising or tracking cookies without consent. Full details are available in our Cookie Policy.

8. Data Retention

Enquiry and contact data is retained for up to two years unless you engage our services. Project data is retained for three years after project completion. You may request earlier deletion at any time (see Section 9).

9. Your Rights

Under Malaysian data protection norms and international best practice, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data, where we have no legal basis to retain it
• Withdraw consent to processing at any time, where processing is based on consent
• Object to processing for marketing purposes
• Request that we restrict processing of your data while a dispute is resolved

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before providing personal information.

11. Children's Privacy

Our services are directed at adults. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted data through our website, contact us and we will arrange for its deletion.

12. Governing Jurisdiction

This policy is governed by the laws of Malaysia. Data protection matters are subject to applicable Malaysian legislation including the Personal Data Protection Act 2010 (PDPA).

13. Policy Updates

We may update this policy from time to time. Material changes will be communicated by updating the "Last updated" date at the top of this page and, where appropriate, by email to clients with active project engagements. Continued use of the website after changes constitutes acceptance of the updated policy.